Enterprise Services Planning (ESP) with Kanban is a powerful method to align and synchronize various enterprise functions to ensure a smooth flow of products and services across the Enterprise and to your Customers.
Digité has partnered with David Anderson and LeanKanban, Inc. to build for Enterprise Services Planning (ESP) using SwiftKanban. SwiftKanban is a powerful, yet intuitive Kanban software that helps teams manage their Lean/ Agile initiatives. The SwiftESP module enables ESP features for teams using Kanban for Portfolio Management, Risk Assessment, Demand and Capability analysis and Forecasting Delivery based on Risk and Cost of Delay.
SwiftESP works with the Enterprise version of SwiftKanban. It is an add-on module providing insights such as:
Once you define the framework, you can assess or define the risk profile for the relevant cards on the board. Cards may represent projects or new initiatives in a corporate portfolio, or epics in a release planning board or features in a product roadmap board. Risk assessment might be done at a regular cadence and the risk profile of cards can be directly modified to match the latest assessment.
Using a user-selected dataset from the past, SwiftESP provides a detailed analysis of the incoming Demand and the outgoing delivery Capability of a business function or service, or an IT project or department, modeled and managed on a Kanban board.
Using the temporal filter you can do a detailed analysis (how high and smooth) of the demand of incoming work, be it service requests or project requests; and for the same period you can gather information on what the system capability was based on actual delivered products or services.
You can also analyze the lead time performance and flow-efficiency to study your system’s performance on those key delivery parameters. This analysis, based on the dataset you provide, helps you make SLA commitments and helps you analyze specific outliers in your dataset to ensure that you make commitments that you can deliver on.
Both these forecasts use predictive modeling using the Monte Carlo simulation technique to provide forecasts at different confidence factors (or probability values). The Delivery forecast gives you a 30-day forecast of how much additional work could be completed in that time. The Scope forecast lets you define the next deliverable and provides you a probability curve of likely completion times based on the specific size of the deliverable.
In addition, the Scope Forecast also gives you a Cost of Delay function that you can easily model. Based on that, and again using a Monte Carlo technique, it gives you the Estimated Cost due to delay in starting work on the proposed functionality.
SwiftKanban now gives teams the capability to see the most likely date of completion of any given work item (card). This is computed from the time that the card is pulled from the first “non-Ready” lane. SwiftEase tracks Cycle Time for similar cards in the past and uses that to compute when you are likely going to complete a new card that has just started its execution on the Value Stream.
However, because Cycle Time is a probability distribution (and not one absolute number), it lets you decide the percentage level of confidence that you want to associate with for predicting future cards. For example, for a Critical Customer Defect, you might want to see a % Cycle Time forecast that is based on 95% level of confidence. In contrast, for a User Story with Intangible Class of Service (CoS), a Cycle Time that has a 50% level of confidence might be adequate.
Kanban is all about Flow – and SwiftESP helps you understand how ‘fluid’ your Kanban system is. SwiftESP provides a Liquidity metric, as well as an Aging metric. The first shows you how many valid ‘pulls’ are made on the board, and shows you how volatile that liquidity is. The second shows you the average aging of cards on a board, thus providing another measure of a system’s flow. The greater the aging – and flow debt – of a board, the lower is its fluidity and flow.
SwiftKanban’s Enterprise License also provides a number of features that are covered by LKI’s Enterprise Services curriculum. These include Portfolio Management (as also Card Hierarchy), Blocker Clustering, Upstream Kanban, and more.
You can learn more about these features under our Enterprise Module license.
Who can use the ESP Module with SwiftKanban?
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