It is hard to be accurate when planning services delivery work. You deal with constantly shifting market conditions. You aren’t producing identical items or services day after day. How can you plan and manage in such a dynamic environment? Can you really answer basic questions like “Will it be ready when we need it?”

The Enterprise Services Planning (ESP) with Kanban management is an approach that has been conceptualized by David J Anderson and the Lean Kanban, Inc. which uses Kanban method as well as a full range of complementary techniques to help you reach a new level of alignment across your organization.

ESP helps executives answer challenging questions such as:

• What is truly going on? – Using Kanban system to visualize and coordinate services, requirements, and dependencies
• What should we start next? – Portfolio and daily planning that manages options and risk in real time
• When do you want it? – The easy way to do probabilistic forecasting, faster and more accurate than old-fashioned estimation
• How do we deliver what we need, when we need it? – Using the levers of 2-phase commitment and flow
• We are overwhelmed! – Balance demand with capability and deliver the most important work faster
• How do we build an information flow? – Master metrics and essential review meetings for faster feedback