SwiftEnterprise helps you achieve greater control over your processes, workflow, SLA compliance and provides quick and clear visibility of any non-compliance via reports and matrix.
Process Governance Overview
SwiftEnterprise Process Governance solution is based on the concept that all methodologies employ a consistent set of practices that are executed concurrently during the entire life cycle of the project. It makes use of Process Templates (process model with framework) for project execution, using which an organization can develop and maintain an array of process models to support different project types.
SwiftEnterprise ‘Universal Process Framework’ (UPF) supports modeling of the standard software development methodologies like RUP®, PMBOK and Agile and is consistent with CMMI capability/maturity goals of the organization.
You can follow these sequences to implement processes in your organization using SwiftEnterprise Process Governance:
- Process Definition/Upgrade: Define Process Templates, which encapsulates the process to be implemented in projects. It includes defining the Process Framework comprising of Industry standard and custom practices, phases, and activities in the life cycle of a project.
- Process Deployment: Process Team members can comment and contribute before they approve the template, after which it can be deployed.
- Process Execution and Tailoring: After the Process Template is deployed, a project can implement the process for their project type by selecting the appropriate Process Template at the time of creating the project. The project manager can tailor the project based on the project requirement, if the Process Template has provided that choice by defining the Tailoring Guidelines.
- Process Measurement and Collaboration: Processes can be evaluated by measuring the Project data in line with the process definition during the course of the project execution. Collaboration can happen in various contexts related to compliance in projects, processes, or project artifacts- formally through meetings, or informally through Forums.
- Process Improvement: On evaluating processes, they can be continuously improved based on Improvement Requests from project managers. The Action Plan defined for implementing the process changes can be tracked for effective process appraisal. Process Changes can be published to projects and projects can subscribe to these upgrades.
Service Level Agreement (SLA)
SwiftEnterprise facilitates SLAs by managing the entire lifecycle of SLA processes – define agreements, monitor compliance, collect and analyze performance data, address problem areas and continually refine services offered to ensure expectations are met or exceeded. SwiftEnterprise tracks metrics related to SLA such as such as SLA Mean Time and SLA % Compliance. SLA defined in a Process Template (PT) flows down to the project based on the template.
SwiftRules and SwiftReports
SwiftEnterprise Rules is a powerful and configurable rules framework to automate many of the E-Form based customization/ validation/ business rules requirements. Built on top of the SwiftReports framework, it requires no custom code development, maintenance, bug-fixing and regression testing/re-certification cycles and you can apply these highly customized rules to apply control and compliance on your processes.
SwiftReports offers the power and flexibility to configure complex custom reports without having to write any code. SwiftReports can be used to configure complex data-entry forms with validations and formatting purely by configuration. With SwiftReports, functional consultants and advanced business users can easily configure reports on their own to meet their changing business needs.
In SwiftEnterprise, an eForm when associated with a workflow enables routing at the item level to indicate that work for that items is completed at that workflow stage and is in the next stage. A workflow is available for an eForm when you select the Linear Workflow option at the time of creating an eForm (which is a one-time setting).
Checklists are sets of questions related to the process, which are followed for execution of mandatory actions. When associated with eForms, these checklists ensure that the actions are mandatorily considered in the correct sequence for execution of a work-item.
You can define a set of descriptive questions in these checklists, where:
- Each question can contain multiple answers and a comment box.
- You can group the questions into relevant sections i.e. Parts.
- The existing set of checklist questions can be imported from an excel sheet and can be stored in a Master list.
You have the additional option of being able to associate checklists with workflow stages for eForms. This lets you customize the workflow stage you want to the relevant part of the checklist to be attached.