Digité provides a complete set of Professional Services to help our customers successfully implement our products and solutions. We are focused on ensuring that customers realize the benefits they seek from their ALM implementations and maximize the Return on Investment in their ALM technologies.
As part of Digité’s Professional Services offerings, we provide the following services:
Application Integration Services
We recognize the importance of integrating SwiftEnterprise with your other 3rd-party or in-house ALM and other tools. SwiftEnterprise combined with SwiftSync, provides over 50 standard interfaces out-of-the-box to help your teams stay synchronized irrespective of which ALM or other tools they use. (For a full list of tools we integrate with out-of-the-box, please visit – www.digite.com/swiftsync).
Application Configuration Services
SwiftEnterprise is a highly configurable product that derives its value from its configurability to meet a customer’s solution requirements. Our implementation team will help you by understanding your requirements and helping your Core Team configure them in a very hands-on approach. We are glad to stay as long as needed to help you get started; however we don’t want you to feel dependent on us to run your ALM solution! Our team also helps your team with the usage of advanced modules like the SwiftReports, SwiftRules, SwiftForms and Swiftmetrics.
Application Customization Services
If needed, the Professional Services team also provides product customization services.
Our onsite team will work with your Core Team – or if needed – other end-users – and understand their requirements and provide a customized solution that will ease the adoption of our solutions in your enterprise. Customization services also include any integrations that you may require with your other tools in the organization. Our team will work with you to have a strategy for integration using either our native APIs or through our integration product SwiftSync.