If you receive a high volume of customer requests every day and it outperforms your team’s ability to resolve these requests. Automated customer service will

Gone are the days when businesses were offline & consumers were indifferent about business operations. Today’s consumers expect a simplified buying process that’s quick, convenient

It was early 2010.  We – the Digite management team – were gathered at one of our management review meetings across US and India.  It

In my Consulting role at Digité, I get to work with a lot of our customers who are implementing Agile/ Kanban.  We typically engage with

From the Members of the DSPG team at Digite Inc. (Siddhant Bane, Shashank M, Mitesh Gupta and Ashwin Swarup) Training open domain chatbots for specific

From the Members of the DSPG team at Digite Inc. (Siddhant Bane, Shashank M, Mitesh Gupta and Ashwin Swarup) This is the concluding part of

From the Members of the DSPG team at Digite Inc. (Siddhant Bane, Shashank M, Mitesh Gupta and Ashwin Swarup) Some Context With more than two decades

The advent of Cloud and Container technology ushered a new era in distributed computing at “planet scale” which was unheard of and unimaginable just a