That was the question posed in a recent discussion. The question further provides the following details – “I work within an agile team. We have a released product and we are still working towards a future release. Every sprint we receive anywhere from 0 to 5 tickets to fix bugs in the released product. Our team is composed of software engineers (to handle new development) and maintenance software engineers ( to handle tickets). My question is how do you account for the maintenance hours during sprint planning. Currently we have a story called maintenance buffer where we allocate some hours to solve tickets.