It is hard to be accurate when planning services delivery work. You deal with constantly shifting market conditions. You aren’t producing identical items or services day after day. How can you plan and manage in such a dynamic environment? Can you really answer basic questions like “Will it be ready when we need it?”
The Enterprise Services Planning (ESP) with Kanban management is an approach that has been conceptualized by David J Anderson and the Lean Kanban, Inc. which uses Kanban method as well as a full range of complementary techniques to help you reach a new level of alignment across your organization.