Enterprise Services Planning with Kanban

It is hard to be accurate when planning services delivery work. You deal with constantly shifting market conditions. You aren’t producing identical items or services day after day. How can you plan and manage in such a dynamic environment? Can you really answer basic questions like “Will it be ready when we need it?”

The Enterprise Services Planning (ESP) with Kanban management is an approach that has been conceptualized by David J Anderson and the Lean Kanban, Inc. which uses Kanban method as well as a full range of complementary techniques to help you reach a new level of alignment across your organization.


Your business is an ecosystem of interdependent services. The new strategy for surviving in the fast moving, rapidly changing 21st Century is to create a business by installing an organizational capability for evolutionary change and adaptation. ESP enables this new strategy by helping you evolve your network of services and make them fit for purpose one at a time. ESP practices help you with Portfolio Management concerns; schedule and sequence work; forecast delivery dates and expected outcomes; allocate capacity; manage dependencies; understand and manage risk; and ensure sufficient liquidity to react to unfolding events.

ESP helps executives answer challenging questions such as:

  • What is truly going on? – Using Kanban system to visualize and coordinate services, requirements, and dependencies
  • What should we start next? – Portfolio and daily planning that manages options and risk in real time
  • When do you want it? – The easy way to do probabilistic forecasting, faster and more accurate than old-fashioned estimation
  • How do we deliver what we need, when we need it? – Using the levers of 2-phase commitment and flow
  • We are overwhelmed! – Balance demand with capability and deliver the most important work faster
  • How do we build an information flow? – Master metrics and essential review meetings for faster feedback

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