Services Management
Managing service level agreements are very essential for all Software As A Service (SAAS) and other companies that provide service to their customers. Timely and efficient handling of service requests, depends largely on proper systems, using which they can identify & record all essential details like time, duration before resolution, adherence to contract obligations etc.
Collecting this data over time, also allows organizations to improve their services by research and analysis.
Digité enables any organization to manage their Service Level Agreements seamlessly for every item that a customer would cover under the SLA. Digité provides an automated Compliance/Non-Compliance report, at the project level.
Digité also provides the facility of adding repetitive tasks, into the project plan/schedule, like in maintenance projects using packages. A package is a pre-defined set of tasks, that the user just needs to configure once, and then it can be introduced into a project plan as many times as required, as and when necessary.