Global Delivery Management

Enabling the Global Technology Business
 
Whether you are a 5-10 person boutique company or a 10s or 100s of thousands of employees strong global organization, chances are you are working with a global set of people – internal and external. You may have local UI developers or testers in remote locations to assist you in your overall project, or you may be delivering sophisticated products and services with your own geographically distributed teams to a global Customer!  Delivering complex projects with a distributed workforce to a global customer requires a sophisticated collaboration and coordination capability in order to keep everyone on the same page.
 
The Business Challenge
 
IT organizations with globally distributed development teams face several challenges:
  • Alignment between business, operations and IT
  • Optimizing resource allocation while Leveraging global expertise 
  • Securing Customers’ Intellectual Property
  • Visibility, Availability and Accountability across multiple time zones
  • Remote delivery, deployment and testing
  • 24x7x52 within-SLA performance
  • Managing with increasing costs, competition and tighter margins
 
Overall, you need the ability to deliver a variety of services to a variety of customers while maintaining 24x7 uptime and a high SLA track-record. Hence, you need a power collaboration and project/ business management solution that can keep up with what your business demands!
 
SwiftALM Global Delivery Management: Services Delivery Backbone of Global Leaders!
 
SwiftALM provides powerful capabilities that tackle these challenges head-on – which is why some of the largest and most respectable IT organizations in the world have trusted us!  SwiftALM provides an advanced framework for achieving success and operational excellence in a global delivery model for organizations to build process capabilities and pursue highly integrated, collaborative business relationships.
 
SwiftALM is a web-based application that provides a secure, centralized repository for your IP. It improves communication, collaboration and coordination among multi-site teams while giving managers real-time visibility and control over their projects, regardless of location. The result: higher team productivity, better governance, and faster project completion, whether teams are in-house or outsourced, onshore or offshore. With SwiftALM as your Global Development Platform, you get more control, lower costs, and better results.
 
  • A Secure Collaborative Framework
    • Contextual collaboration tools such as chat, discussion forums and comments against specific project artifacts
    • Workflow-driven Requirement, Change and Defect Management
    • Document Management including Version Control and Workflow-driven review processes
  • Roles and Access Control: Given the involvement of multiple sub-organizations and roles in Managed Service delivery, SwiftALM's powerful and flexible role set up and access control features ensure that each user in the system, including your customer users, get to see only what they are supposed to see.
  • Universal Process Framework for creating organizational Process Templates for various practices e.g. Project Planning, Proposal Management, Help Desk Support etc. helping replicate best practices developed across the global development centers, and enforce them through SwiftALM’s Process Templates.
  • A comprehensive Dashboard Framework that provides a bird’s eye view of the overall status of services delivery, with Key metrics and indicators to assess the performance and response of globally distributed teams
  • Complete Service Level Agreement (SLA) Management – A workflow driven, configurable SLA definition and monitoring capability that lets you define multiple SLAs per project based on the criticality and the business process governing the various services being delivered.
  • SwiftSync Integration: Depending on the type of services offered and tools used by your customer, SwiftSync provides a seamless integration to over 35 software engineering, CRM and Helpdesk tools that your customer may have and provide a seamless service delivery environment.
 
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for a complete and customized demonstration of SwiftALM's Global Delivery Management Solution.
 

Customer Speak

"We get routinely asked by our customers to show them how we are able to run our projects so smoothly. We demonstrate Digite to our customers as a showcase example of our project management and process excellence."

Head - Process Excellence Group

KPIT Cummins

Contact Us

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 +1 (888) 324-2629
 +1 (650) 210-3901