Service Offerings - Technical Support Services

Digite, Inc. Technical Support services include a defined call flow process with built-in escalation procedures and a dedicated Escalation Manager to handle problem resolution. We offer the following levels of support:

Basic Software Support

Basic Software Support is Digite, Inc's first level support offering. It includes access to software updates and new releases as we continually update our hosted application. We also provide telephone support, email support, and also onsite support for all the products listed on your software support agreement.

Extended Software Support

If you require 24x7 support, Extended Hours Support is available 365 days a year, 7 days a week, 24 hours a day. This includes any and all onsite support, offsite support, email and phone support.

Jump Start Package

As part of the jumpstart package, we will define your organization’s specific needs and identify those modules that can be quickly and effectively implemented. Technical Support for this rollout is also included. Digite, Inc. will also allocate a project catalyst for each Jump-start customer, who will work with you to define your project templates, assist in uploading your existing project data into Digité Enterprise and provide user training.

Project Catalyst Services

The project catalyst is the primary support interface between you and Digite, Inc. The project catalyst will aid you in accelerating implementation of the Digité Enterprise solution within your organization. Catalyst services are available by phone and e-mail. The project catalyst responds to queries, investigates problems and issues and provides recommendations and guidance on the digite rollout plan for your organization.