Products
Issues Tracking
Identifying and resolving issues at an early stage, before they jeopardize the success of your project, is the key part of effective project management. Issue tracking facility of an enterprise project management tool provides an infrastructure for project teams to take ownership of this process, as concerns arise. Using the issue tracking module, project stakeholders can initiate any issue they encounter, report the details, assign it to team members, track the status, and close it.
Digité Enterprise enables the project team to centrally track, assign, and escalate issues for greater accountability. This central issue tracking system helps you to manage the issues affecting the projects and prioritize efforts to resolve these issues effectively.
The Issue Tracking module of Digité Enterprise enables the organizations to initiate, manage, and allocate issues. Project Managers get full visibility of issues across their projects - including status, due date and resolution. The flexible architecture in Digité Enterprise allows one to define issue lifecycle. You can configure a custom workflow; define stages, allocate resources to each stage, and define access rights for an issue. You can view a consolidated list of all issues that are allocated to you or you have raised. The Issue Tracking module can also be used for other project activities such as defect management, change request management, incident reporting, and help desk tracking. All issues are fully audited for change history and activity logs as they progress through the workflow. Using Traceability, you can view all the associated documents and project item of the issue.Issues raised by any project stakeholder can be converted to change request or defect and you can allocate resources & schedule them.
Our Value Proposition
- Centralized issue tracking helps project teams to manage and prioritize issues and resolve them effectively
- Issue tracking through the lifecycle of issues-Initiate issue, define custom workflow stages, allocate resources and close issues
- Rich set of reports, quality metrics, and dashboard components based on issue related data
Customer Speak
"Digite has helped us a lot in managing some big engagements at our company. It solved our challenge of integrated project management for bigger teams by providing us capability to integrate planning, tracking and status reporting all from one tool. Digite support team is also very cooperative and takes extra efforts to resolve critical issues at earliest."
Account Manager, Proteans
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