I had an interesting discussion with a very senior executive of a very reputed organization. I wont be able to quote his name but rest assured that he is one of the authority on the topic on which I am blogging. I was talking to him about automation of CMMi and he said "People do a great deal of disservice by saying this because CMMi is about people and processes". He mentioned that CMMi cant be automated and I have a strong reason to have a different opinion than his.
I would say that paper based CMMi templates have done a great job allowing organizations to define their processes but have also contributed to creating silos and obscuring real time visibility for the stakeholders. Those numerous forms that gets filled
i) is expensive to store and it usually gets stored only at one place.
ii) In a globally distributed team, we can not access it as easily as it should be, it introduces delays and re-work.
iii) Sure it caters to a process but there is no way to track where the documents are in a process.
Thus the true value is trapped in silos.
It makes a case for CMMi automation for the following simple reasons:
i) to know "What was not done" as CMMi prescribed.
We are talking about audit at the minute level:
How many times a document was updated, when and by whom ?
How many times a guideline set up by PMO/SEPG was bypassed, when, by whom and under what circumstances?
ii) have a quantitative approach to process improvement, which not only you can see but others too can see and verify easily.
iii) to sustain and maintain the repeatability of processes and
iv) enterprise wide single interpretation of the processes.
Paper based CMMi gave us a marketing fad to win businesses but its about time to automate and actually enhance our capabilities to execute to our commitment. This would also be handy in your IT Governance vision. A typical example would be HIPAA mandates compliance where every activity log needs to be recorded, tracked and reported on.
It would improve your ability to take up questions and more importantly your confidence in answering the questions. It would also reduce the costs and risks associated with paper based CMMi adherence.
You're most welcome to call upon our sales guys to show this to you in Digité Enterprise and decide what kind of your burden is taken off by automating CMMi processes.
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